TAPMCO - Code of Ethics and Standards of Practice:

Service Duties to Clients

Exercise responsibilities to clients by exercising good business judgment, confidentiality, honest and fair dealings plus disclosure of potential conflicts of interest. Refrain from making false or misleading statements in the conduct of business.

Financial Management

Adhere to all ethical financial practices including timely payment of financial responsibilities such as bills, payroll and tax liabilities.

Adhere to all ethical financial practices as they apply to contract negotiation, project bids, proposals, and contract fulfillment.

Not accept or offer referral fees, commissions and economic gains that may constitute a conflict of interest.

Agree to mediation as first recourse in resolution of monetary and contractual conflicts.

Consumer Complaints

Make certain that all consumer complaints registered by consumer protection agencies such as the Better Business Bureau or state licensing agencies are answered satisfactorily and closed.

Licensing

Maintain and show proof of local, state or federal licensing as required by law for service.

Insurance

Maintain and show proof of applicable insurance for organization such as general liability, workers compensation and fidelity insurance.

Define Services

Clearly define services to clients by written agreement.

Personnel Supervision

Supervise personnel in the performance of their duties according to state and federal employment requirements.

Americans with Disabilities Act of 1990 (ADA) – Understand and comply with the ADA as it applies to employment access.

Equal Employment Opportunity Commission (EEOC) – Abide by laws and regulations set forth by the EEOC as it relates to hiring, supervision and termination of employees.